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Frequently Asked Questions
Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees will apply. Filling out the venue address along with the quote will provide you with exact fees for delivery.
Yes, we require a non-refundable retainer, which is 50% of the total. If a customer cancellation cannot be avoided, a credit in the amount of the retainer will be issued and is valid for one (1) calendar year from the issue date. If we have to cancel for any reason, the retainer will be returned to the client in full. The retainer is applied to the rental.
We understand that things come up, that is why we allow for reschedules and provide rainchecks to be used within one (1) calendar year.
No. We will arrive early to set up. The rental time starts once we complete our set up (unless other mutually agreed upon arrangements are made.)
Some items include setup (Electronics, Staging, some games, etc). Some items are delivery only (Pipe & Drape, Red Carpet, etc. Many items have set up as an option that can be added to the order. We offer setup and breakdown service for an additional fee with those items. Delivery fees are applied to every order based on distance from our warehouse.
That depends on our rental schedule. Generally, we arrive 1-2 days before the rental time begins. Pickup is generally the following day, but can take place up to 2-3 days following the rental. If a delivery and/or pickup needs to occur outside of our normal delivery times, we can facilitate for an additional fee. We also provide exact time delivery and/or pickup as well as same day pickup for an additional fee. We will call to confirm delivery/setup times in advance.